LAST UPDATED: October 18, 2021
1. ARI and User Data
ARI does not share, distribute or reference any such User and Customer Data except as provided in the customer’s contract, if applicable, between ARI and our customer. ARI may access User and Customer Data only for the purpose of providing services, preventing or addressing service or technical problems at our user’s and customer’s request in connection with customer support matters, or as may be required by law. If you have questions about personal data you have entered into an ARI service, or if you want to exercise any of your rights regarding your personal data, you may contact via our Contact Us page.
2. Types of Information ARI Collects
2.1 Information You Give Us
You may give us information about yourself by using the online forms provided on the website or by contacting us by phone, e-mail or other means. This includes, for example, filling in the “Contact Us” form on the website. The information you give us may include email address, name, mailing address, telephone number, company name, company address, geolocation data, chat conversations, and any updates to information provided to us. Please note that we need certain types of information so that we can provide services to you. If you do not provide us with such information, or if you ask us to delete it, you may no longer be able to access our services.
2.2 Information We May Collect About You
We may automatically collect any of the following information each time you visit the website:
Technical information, including the Internet Protocol (IP) address used to connect to the Internet, domain name and geolocation data, browser type, device, and version, browser plug-in types and versions, operating system and platform; and
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time), length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Some of the data we collect is anonymous information sent by your browser when you visit our websites, however if/when you identify yourself by filling out a form, some data (such as what pages you view on our websites) will be connected to your personal information.
3. Use of Information
We collect, use and store the Personal Information listed above. We will use your Personal Information in order to deliver your contracted services, in order to comply with applicable laws, where we have obtained your consent, or where it is in the legitimate interests of ARI to handle your Personal Information. More specifically, we collect, use and store your Personal Information for the following reasons:
To register you for the ARIe App.
To assign a password.
To ensure that content from the website and services is presented in the most efficient manner for you.
To provide you with information, products or services that you request from us or which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our products or services.
To improve the quality and accuracy of the services.
To allow you to access and use the website and to request an account.
To carry out statistical analysis and market research.
For marketing and promotional purposes.
For the purposes of improving and maintaining the website, preparing reports or compiling statistics in order to improve our services. Such details will be anonymized as much as reasonably possible, and you will not be identifiable from the data collected.
To take other action you request when you supply the Personal Information.
4. Data Retention
We retain Personal Information for as long as you use the services we provide, as long as needed to carry out our legitimate business interests, and then as required to comply with applicable laws.
5. Disclosure of Information
We will not sell, hire, lease or rent your Personal Information that we collect to any third party.
5.1 Categories of Third Parties
Our service providers and subcontractors including, but not limited to suppliers of technical and support services and cloud service providers;
Companies that assist us in our marketing, advertising and promotional activities;
Analytics and search engine providers that assist us in the improvement and optimization of the website.
5.2 Other Third Party Disclosures
We will also disclose your Personal Information to third parties:
In the event we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or asset;
If ARI, or substantially all of its assets, is acquired by a third party, in which case information held by it about its customers and partners will be one of the transferred assets;
If ARI is under a duty to disclose or share your Personal Information in order to comply with any legal obligation or any lawful request from government or law enforcement officials, and as may be required to meet national security or law enforcement requirements or prevent illegal activity; or
In order to enforce or apply ARI’s terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity.
6. Protection of Personal Information
ARI is committed to taking steps to protect Personal Information you provide to us, including administrative, technical and physical measures to safeguard Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction.
7. Your Privacy Rights
7.1 Data Subject Requests
Subject to the conditions set forth under applicable law, you have the right to request to access, review, correct, update, suppress, restrict or delete Personal Information that you have provided to us. You have the right to request an electronic copy of Personal Information for purposes of transmitting it to another company. You have the right to ask us to not process your Personal Information for marketing purposes. You may submit such requests by contacting us at email@example.com. We will respond to your request in accordance with applicable law. In your request, you must advise what Personal Information you would like to access, review, correct, update, suppress, restrict or delete; or otherwise let us know what limitations you would like to put on our use of your Personal Information. We may need to verify your identity before completing your rights request by, for example, verifying your ownership of the relevant email account. If you are an authorized agent wishing to exercise rights on behalf of a California consumer, please contact us using the same link above. In the event your Personal Information is processed on the basis of your consent, you may withdraw consent at any time by contacting us and specifying the details of your request. However, any withdrawal of consent will not affect the lawfulness of any processing based on consent before it is withdrawn.
7.2 Exercising Opt-Out Preferences
If you have previously given us consent to use your Personal Information for marketing purposes and you now wish to withdraw your consent, you may opt out from receiving marketing communications (a) by clicking the “unsubscribe” link at the bottom of our communication with you; or (b) by contacting us. Please note that opting out may prevent us from providing you with our services or information requested by you.
8. Transfers of Information
9.1 What Are Cookies and Related Technologies
A cookie is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity. Cookies were designed to be reliable ways for websites to remember the activity that a user had taken in the past such as indicating their preferences. We and our third-party partners and providers may also use other, related technologies to collect this information, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, “cookies”).
9.2 What We Collect When Using Cookies
9.3 How We Use That Information
Cookies, beacons, tags and scripts are used by ARI and our partners, affiliates, or analytics or service providers on our website. We and our marketing partners also use the information we collect through cookies to understand your browsing activities, including across unaffiliated third-party sites, so that we can deliver information about ARI products and services that may be of interest to you. If you wish to not have this information used for the purpose of serving you interest-based information, you may opt-out by emailing us at firstname.lastname@example.org.
9.4 Your Choices About Cookies
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our online services, as some features and services on our online services may not work properly. Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
Some ARI products use Google Analytics for purposes of improving product performance. For more information on Google Analytics, and how it collects and processes data visit the site “How Google Uses Information From Sites or Apps that Use our Services,” located at https://policies.google.com/technologies/partner-sites.
11. Contact Us